Acceptable Use Policy

This Acceptable Use Policy (the "AUP") supplements the Terms of Service (the "Terms") between you and Incorporate Now Inc (the "Company") and is incorporated into the Terms by reference. Capitalized terms used but not defined in this AUP have the meanings given to them in the Terms, including "Customer", "Service", "Account", "Authorized User", "Mail Item", and "Check".

1. Purpose

This AUP sets out the conduct and content rules that bind the Customer and every Authorized User. The Service handles physical mail and physically deposits Checks on behalf of Customers; both activities are common targets for fraud and abuse. To keep the Service safe and lawful, the Company reserves the right to suspend or terminate any Account, remove content, refuse to process any individual Mail Item or Check, and refer matters to law enforcement or other authorities when this AUP is violated. The Company may take any of these actions with or without prior notice, in its sole discretion.

2. Prohibited Use of the Mail-Receiving Service

You will not, and you will not permit any Authorized User to:

• use the business address provided through the Service for any illegal purpose;
• commit mail fraud or participate in any scheme to defraud, including check washing, identity theft, romance scams, business-email-compromise schemes, fake-invoice schemes, or "money mule" arrangements;
• receive Mail Items on behalf of any person or entity that is not lawfully entitled to use the address — including, without limitation, using the address as the registered office, principal place of business, or service address of a company you have no authority to act for;
• receive Mail Items addressed to any individual who has not authorized the Customer to receive their mail;
• cause to be sent or received any controlled substances, firearms, ammunition, explosives, hazardous materials, live animals, counterfeit goods, infringing goods, or any item prohibited by the United States Postal Service, any common carrier, or any applicable law;
• use the Service to evade legal service of process or to make service of process materially more difficult, including by refusing to forward or accept legal mail that the Customer is required to receive;
• use the address as the basis for any claim of physical presence — including residency, domicile, voter registration, jury service, driver's license, in-state tuition, or government benefits — where doing so is unlawful or where the underlying program prohibits the use of a commercial mail-receiving address; or
• fail to complete and maintain a current, accurate USPS Form 1583 (and to provide the supporting identification it requires) where the Customer's use of the Service makes Form 1583 applicable. The Customer is solely responsible for the accuracy of the information it provides on Form 1583 and for keeping that information current.

3. Prohibited Use of the Check Deposit Service

You will not, and you will not permit any Authorized User to:

• submit for deposit any Check that the Customer is not lawfully entitled to deposit;
• submit for deposit any Check that the Customer knows or has any reason to believe is fraudulent, altered, stolen, forged, lost, or subject to a stop-payment order;
• engage in check kiting, check splitting to evade currency-transaction or suspicious-activity reporting thresholds, structuring, or any other activity intended to evade the Bank Secrecy Act, the USA PATRIOT Act, anti-money-laundering laws, sanctions laws, or any equivalent law in any other jurisdiction;
• use the Service to launder funds or to convert, transmit, or conceal the proceeds of any unlawful activity;
• cause any Check to be deposited into an account other than a bank account the Customer is lawfully authorized to use; or
• fail to disclose to the Customer's own bank, accountants, tax authorities, or other regulators any matter that the Customer is required by law to disclose, including the source, nature, or destination of any deposited funds.

4. Prohibited Conduct on the Platform

You will not, and you will not permit any Authorized User to:

• reverse engineer, decompile, disassemble, scrape, crawl, mirror, frame, or attempt to access non-public APIs, internal systems, or the data of any other Customer;
• probe, scan, penetration-test, or otherwise test the vulnerability of the Service, except under a separate written security-research agreement signed by the Company;
• bypass, disable, or interfere with rate limits, quotas, throttling, authentication, billing controls, or other operational or security measures;
• share Accounts or credentials with anyone other than an Authorized User of the same Customer, or impersonate any other person, entity, customer, or representative of the Company;
• submit prompts, instructions, or content designed to manipulate the Service's AI features into producing unlawful, defamatory, harassing, infringing, deceptive, or materially misleading output, or to extract training data, system prompts, or other Customers' content;
• upload malware, viruses, ransomware, executable code disguised as documents, "zip bombs", or any content intended to exploit a parser, file viewer, OCR engine, or downstream system; or
• use the Service, our domains, or our infrastructure to send unsolicited commercial messages, bulk email, SMS, or fax in violation of the CAN-SPAM Act, the Telephone Consumer Protection Act, Canada's Anti-Spam Legislation (CASL), or any analogous law.

5. Sanctioned Parties and Jurisdictions

The Customer represents and warrants, on a continuing basis throughout its use of the Service, that it is not, and that none of its Authorized Users, beneficial owners, directors, officers, or principals is:

• located in, organized under the laws of, ordinarily resident in, or a national of any country or territory subject to comprehensive United States economic sanctions, as published by the U.S. Treasury Department's Office of Foreign Assets Control (OFAC) on its Sanctions Programs and Country Information page;
• owned (50% or more, individually or in the aggregate) or controlled by any person described above; or
• listed on any applicable U.S., EU, UK, or UN denied-parties or restricted-parties list, including those published by OFAC (see the OFAC SDN search), the EU Consolidated Financial Sanctions List, and the UK OFSI Consolidated List.

The Customer will not use the Service to provide, transfer, or make available the Service or its outputs to any of the foregoing.

6. AI Output and Mail Content Responsibility

AI-generated summaries, categorizations, sender suggestions, extracted addresses, and similar outputs of the Service are best-effort and may be incomplete, inaccurate, or wrong. The Customer is responsible for reading its own Mail Items and Checks and for verifying any decision it makes on the basis of an AI-generated output, including decisions about tax notices, legal notices, regulatory correspondence, court filings, deadlines, summonses, and time-sensitive demands. The Customer remains solely responsible for acting on, and complying with, the contents of its own mail.

7. Reporting Violations

To report a suspected violation of this AUP — including suspected fraud, abuse, or unauthorized use of the Service — please email legal@mailnow.ai. Please include enough detail (Account name, Mail Item or Check identifiers, dates, and a description of the conduct) to allow us to investigate. The Company will review reports it receives and may, in its sole discretion, suspend the relevant Account, remove content, refuse to process specific Mail Items or Checks, or terminate the Account.

8. Enforcement

Without limiting any other right or remedy available to it under the Terms, the Mail Service Agreement, the Check Deposit Services Agreement, or applicable law, the Company may, in its sole discretion and at any time:

• issue a warning; remove, redact, or restrict access to specific content; suspend an Account or specific features of an Account; terminate an Account; or refuse to perform a specific check deposit, scan, forward, or other action;
• report suspected violations or other matters to law enforcement, banks, the United States Postal Inspection Service, the Financial Crimes Enforcement Network (FinCEN), the Office of Foreign Assets Control (OFAC), state attorneys general, or other governmental, regulatory, or self-regulatory authorities — with or without notice to the Customer where notice is prohibited by law, where notice would compromise an investigation, or where the Company reasonably determines that giving notice would be imprudent; and
• cooperate with subpoenas, court orders, search warrants, civil and criminal investigative demands, and other lawful requests from government authorities, including by preserving and producing Customer Content and Account records.

9. No Duty to Monitor

The Company has the right, but not the obligation, to monitor Mail Items, Checks, or any other content processed through the Service for compliance with this AUP, the Terms, or applicable law. Any monitoring the Company may perform is for its own purposes and does not create any duty to the Customer, any Authorized User, or any third party.

10. Updates

The Company may update this AUP from time to time. Material changes will be communicated using the notice procedure set out in the Terms. The Customer's continued use of the Service after the effective date of any update constitutes acceptance of the updated AUP.

11. Contact

Questions about this AUP, or reports of suspected violations, should be sent to legal@mailnow.ai.