Cookie Policy
Last updated: May 9, 2026
This Cookie Policy explains what cookies and similar browser-storage technologies mailnow.ai (operated by Incorporate Now Inc, "we," "us," or "our") uses on the mailnow.ai website and web application (the "Service"), why we use them, and the choices you have. It supplements our Privacy Policy.
1. What cookies are
A "cookie" is a small text file that a website asks your browser to store on your device so it can recognize your browser the next time it sees a request from you. Cookies are widely used to keep you signed in, remember your preferences, and make sites work the way you expect. In this policy, we use the word "cookies" loosely to also cover similar browser-storage technologies — in particular localStorage, sessionStorage, and IndexedDB — because we use those too. They live in your browser the same way a cookie does, but the website's JavaScript reads and writes them directly instead of sending them with every request.
2. How we use cookies
We use a small number of cookies and equivalent browser storage to keep you signed in to your mailnow.ai account, remember your interface preferences (such as your theme and whether the sidebar is collapsed), record your cookie consent choice, and protect the Service against cross-site request forgery. Today we do not use any analytics or marketing/advertising cookies. If we ever turn those on, we will ask for your consent first and update this policy.
3. Categories we use
We group cookies and similar storage into the four categories below.
- Strictly necessary
- Required for the Service to function. They cannot be disabled because, without them, you couldn't sign in or use core features safely. Today this category includes session cookies set by our authentication provider, CSRF tokens, and our own preference storage that records your theme, your sidebar collapsed/expanded state, and your cookie consent choice. The specific items (and their owners) are listed in section 4.
- Functional
- Persist user-interface preferences so the app feels the way you left it. Today this category includes your theme (light/dark) and your sidebar collapsed state, stored in
localStorage(theme) and a first-party cookie (sidebar). These are first-party only, contain no personal data beyond your chosen preference, and are required to deliver the preference features they back, so they remain on while those features exist. You can erase them at any time by clearing your browser's site data for mailnow.ai (see section 6), after which the Service will fall back to its defaults until you set a new preference. - Analytics
- Help us understand how the Service is used so we can improve it. Today: not in use. This category is reserved for the future. If we add analytics tooling, we will require your consent before activating it, and we will list the specific items in section 4 below.
- Marketing / advertising
- Used to deliver advertising or measure its effectiveness, including across other sites. Today: not in use. mailnow.ai does not run advertising and does not sell or share personal information for cross-context behavioral advertising as those terms are defined under the California Consumer Privacy Act / California Privacy Rights Act (CCPA/CPRA). This category is reserved.
4. Specific items we set today
The table below lists the specific cookies and browser-storage items the Service sets today. Names of third-party items may change as those providers update their software; treat the rows below as representative.
| Name | Provider | Purpose | Type | Lifetime |
|---|---|---|---|---|
__session | Clerk (clerk.com) | Keeps you signed in to your mailnow.ai account. | Cookie · Strictly necessary | Session (cleared when you sign out or your session expires). |
__clerk_db_jwt | Clerk | Helps Clerk recognize your device across sign-ins. | Cookie · Strictly necessary | Up to ~30 days; refreshed on use. |
__client_uat, __refresh_*, and other Clerk cookies | Clerk | Internal Clerk session, refresh, and CSRF protection. Names may change as Clerk updates. | Cookie · Strictly necessary | Session to ~1 year, depending on cookie. |
mailnow.cookie-consent.v1 | mailnow.ai (first-party) | Records your cookie consent choice (accepted, rejected non-essential, or custom preferences) so we don't ask again on every visit. | localStorage · Strictly necessary | Persistent until you clear it or change your choice. |
theme | mailnow.ai (first-party) | Remembers whether you chose light or dark mode. | localStorage · Functional | Persistent until you clear it. |
sidebar_state | mailnow.ai (first-party) | Remembers whether the navigation sidebar is expanded or collapsed. | Cookie · Functional | 7 days, refreshed when you toggle the sidebar. |
5. Third-party cookies
Some of the cookies above are set by third parties we have integrated into the Service. Those providers may also set additional cookies of their own — typically for security, fraud prevention, and load balancing — when you interact with their components. The third parties most likely to set their own cookies on mailnow.ai are:
- Clerk (authentication) — see clerk.com/legal/privacy.
- Stripe (payments and checkout) — Stripe sets cookies during checkout and billing-portal flows for fraud prevention and session management. See stripe.com/cookie-settings.
- Other embedded providers we may add in the future (for example, a hosted help center or status page) may set their own cookies. We will update this policy if any such embed becomes a regular part of the Service.
We do not control cookies set by these third parties. Their use of cookies is governed by their own cookie or privacy policies, linked above.
6. Your choices
You can change your cookie preferences at any time using the "Cookie preferences" link in the footer of every page, or by clicking the button below to reopen the consent banner immediately:
Strictly necessary items can't be turned off because the Service can't function without them. If you reject them by clearing all cookies and storage in your browser, you'll be signed out and the Service will not work until you accept them again.
You can also clear or block cookies directly in your browser. Most browsers let you do this from the Privacy or Site Data section of their settings:
- Chrome — support.google.com/chrome/answer/95647
- Safari — support.apple.com/guide/safari/manage-cookies-sfri11471/mac
- Firefox — support.mozilla.org/kb/clear-cookies-and-site-data-firefox
- Edge — support.microsoft.com — Edge cookie management
Blocking cookies entirely will break sign-in and most of the Service.
7. Do Not Track and Global Privacy Control
Browsers can send a "Do Not Track" (DNT) header with each request. Because there is no consensus on how DNT should be interpreted, we do not currently respond to it.
We do honor the Global Privacy Control (GPC) signal where applicable law requires us to. Because mailnow.ai does not sell or share personal information for cross-context behavioral advertising in the first place, the GPC signal has no additional effect on what we do today; we will continue to honor it if our practices ever change.
8. Changes
We may update this Cookie Policy from time to time — for example, to add new items to the inventory in section 4, or to reflect a change in the providers we use. When we do, we will update the "Last updated" date at the top of this page, and you are responsible for periodically reviewing this page to stay informed of any updates. Where reasonably practicable, we will use commercially reasonable efforts to notify you of material changes (such as turning on a new analytics or marketing category) by email or through an in-app notice before the change takes effect, but such notice is provided as a courtesy and is not guaranteed. Where required by law, we will ask for your consent before the change takes effect.
To make that practical: the consent record we store in your browser is tagged with the version of this Cookie Policy that was current when you decided. If we later make a material change to the policy, your previous choice is treated as not-yet-decided and the consent banner will reopen automatically on your next visit so you can review the change and renew or update your preferences. Cosmetic edits (typos, link fixes, clarifying wording) do not trigger a re-prompt.
9. Contact
Questions or requests about this Cookie Policy? Email us at legal@mailnow.ai.